At OxelWear, we aim to provide a fair and transparent resolution process while complying with UK consumer protection laws.
🔁 Right to Cancel (14 Days)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.
To request a cancellation, please contact:
📩 info@oxelwear.com
📦 Returns Process
Due to our international logistics model, we generally do not require physical returns.
Instead, our support team will review your request and offer an appropriate solution.
💰 Refund Options
Depending on the situation, we may offer:
-
Partial refund (up to 50%), allowing you to keep the product
-
Full refund (100%), without requiring return
-
Replacement product, where applicable
✔ Full Refund Requests
In some cases, you may be asked to complete a short request form to process a full refund efficiently.
⏱️ Refund Timeframe
-
Refunds are processed within up to 14 days after approval
-
Refunds are issued via the original payment method
🛠️ Faulty or Incorrect Products
If you receive a defective or incorrect item, please contact us as soon as possible with photos or videos:
We will provide a suitable solution (replacement or refund).
📦 Delivery Issues
If your item arrives damaged, incorrect, or incomplete:
-
Please document the issue (photos/videos)
-
Contact us within 48 hours of delivery
⚠️ Important Notes
-
We reserve the right to assess each case individually
-
Excessive use or misuse of products may affect eligibility for refunds
-
This policy does not affect your statutory rights under UK law